After Hour Services

Inbound Telephone Answering Service

A widely published fact is around 80% of callers do not call back if they hear an answer machine, or engaged tone. Our PA service can ensure you don't need to miss any calls again with operators working to your script.

Our highly skilled operators offers, After Hour Services, who are available 24/7 365 days a year to answer the phone in a professional manner. You can choose whether we answer during office hours, as an overflow line, in emergencies, or at all times. With four decades experience within the industry, 24x7 Direct is expertly placed to ensure your call is answered with ring times reduced to the minimum.

Companies from small firms to large corporations rely on 24x7 Direct for our After Hour Services to either take a message or patch calls through to your office or mobile. After Hour Service is often used as a 'safety net' when clients are short staffed, office meetings, fire alarm testing, xmas lunches or corporate event days.

You want your business to grow by leaps-and-bounds. However, sometimes those leaps are particularly difficult to forecast. Centris “has you covered” when we serve as your overflow agent group. You are prepared in the most cost efficient way for seasonal increases or unplanned events when we are standing ready.

Warm-Transfer
Sometimes, an in-house expert is the only one who can best serve a customer. Based upon your instructions, our agents will transfer callers to your in-house experts quickly and smoothly.

24x7 Direct can either email or sms the call details instantly or the client can use our Message View facility to obtain the caller information.

24x7 Direct answers the phone 24 hours a day, 7 days a week, 52 weeks of the year. It doesn't matter if its Christmas day, or Australia are playing in the World Cup Final, a team of dedicated operators will answer our clients calls. Take a look at some of the services we offer below:

Message Taking

A service aimed at clients who want their phones answered in their company name. The information taken is then available via SMS/Email/Fax/MessageView.

Emergency Call Outs

Ever been stuck in a lift, been frustrated with a breakdown of some sort or another, the chances are 24x7 Direct has already helped you. Our operators are fully trained in taking detailed and accurate messages before dispatching them in a quick and orderly fashion.

Customer Service

Whether you have the occasional call or a high volume calls, 24x7 Direct can deal professionally with customer service issues on your behalf.

Brochure Request

Using live operators or our voice mail applications, we can capture the name, address and any other crucial information. If you want we can then send out your brochures from our in-house fulfillment centre.

Store Locator

24x7 Direct operators can provide location, opening hours, telephone numbers, and driving directions support 24/7.

Order Taking

We take your customers seamlessly through their calls from payment to shipment. See how our order entry processes and can enhance your sales. Alternatively we can process orders through your website.

So click contact us to avail our After Hour Service!!!!!