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A: |
Do not worry if you do not have a ready training material, most of our clients do not. Our training process is very simple.
We request you to provide us all possible information regarding your products & services. Your previous email correspondence with your customers is the best material. We study your website and other material provided by you. We will list down all questions which we feel are vital for our understanding of your business and email them to you.
Based on your answers we create a knowledgebase for our agents. We then start to train our agents and there are a series of group discussions between our Floor Manager & Agents. All new queries are again emailed to you for your answers.
This way, we will exchange emails with you and by the end of this exercise we would have understood your business well. |
