A DAY IN THE LIFE OF A CALL CENTRE EMPLOYEE

A day in the life of a call center employee starts rather unconventionally. For most professionals, their day starts by focusing and being calm. If you do sales at a call center however, your day starts the other way. You rev yourself up, charge yourself and make sure your batteries are full. And you start a long day of tiresome customers, annoyed co-workers, to find bliss at the end of making a sale.

But is it all just rueful? Or are there are moments where you feel you are valued, important and honing your skills? In today’s competitive world, no matter how much you do to stay ahead, its never enough. But what if you didn’t have to stay ahead of anyone? What if you could just motivate yourself? Is that possible?

Staying motivated is a key determinant of success in the call center business, and remaining connected through online training is another key component. How much time do you spend learning about your industry? How confident are you of integrated software to get ahead in your role at a call center? Are you mobile, do you understand various cultures? How flexible are you? These are all questions that employees ask themselves several times in a day.

But a day in the life of a call center employee has ups and downs, and while the efforts add up, each day still requires struggle to maintain targets. If you want to be an outperformer, you need to put in extra effort, just like in any industry. Every day you have highs and lows, sometimes luck is on your side and sales happen quicker. Other days are harder and no matter how much effort you put in, customers don’t seem to be responsive.

But the key thing to remember is that you have to push ahead. The more you put into your career, the more outputs you receive. And suddenly, lo and behold, you are at the top of the organisation. You are now responsible for targets, managing people and motivating teams! How did that all happen? Perseverance, passion and panache; the 3 p’s that will take you through this whirlwind of a career. There are highs, but they come with time. When you convince a customer of the unthinkable, the unimaginable, the inconceivable, it sure does feel great!

So keep it warriors, you do not fight alone. Success is on it’s way if only you would try. Call Center professionals are known to be some of the most resilient workers across the globe. Why not stick it out, and add another feather in your illustrious cap?

Happy calling

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