If you are running a successful e-commerce business and spending the vast majority of your time dealing with customer service problems, you may not be able to focus on your business. Hiring a virtual assistant may be your ticket to provide great customer service and the key to your success as a business owner.
Every business has specific back-office tasks, ranging from managing accounts, payroll processing to data entry, etc. While these tasks may be considered secondary, they are crucial to ensure the smooth operation of your business. Some businesses spend significant time, resources and manpower to get these jobs done. Perfectly organised Business Process Outsourcing providers help organisations
If you’ve ever worked in outbound sales – either telesales or in a face-to-face environment – you’ll know how easy it can be to slip into ‘autopilot’ when pitching new products or services to prospective customers. Likewise when we’re continually receiving similar responses, our brains can be tempted to pick and choose the information we’re
Thinking it might be time to outsource your lead or sales generation calls? Here are five great reasons why you should be… You Want To Improve Your Customer Experience. Contrary to popular belief, hiring an external sales team can actually improve your customer experience journey. A good contact centre uses proven, regularly audited
Back in 2010, the remote contact centre was being touted as the next big thing, a sure fire ticket to revolutionising the industry and future-proofing it for decades to come. Fast forward to today, and it’s the rare contact centre that offers the option of a work-from-home arrangement – let alone running an entire remote