The truth of the matter is, everyone can be productive in as short as 5 hours out of the 24 hours of the day. You must be asking how that is possible, but to fulfill your curiosity, a virtual assistant can make it possible.

Virtual assistants are independent contractors who offer administrative services to clients when operating out of the office of the clients. Typically, virtual assistants work from a home office like outsourcing services but can access the required planning documents like calendars remotely. They are dedicated to handle several administrative tasks and manage one’s schedule.

The essential function of a virtual assistant is to manage your daily activities, giving you a chance to concentrate on your business. You can communicate with the virtual assistant on various channels like video messaging, phone calls, email, and instant messaging.

A Virtual Assistant Does Things Like: 

• Travel bookings
• Powerpoint presentations
• CRM Management
• Email management
• Event planning for networking and seminars
• Organizing meetings with clients
• Setting prospects appointments

These tasks and activities are not related to your core business activities but are vital for you to keep your enterprise table and running smoothly. A virtual assistant can also manage all your orders, expense reports, and confidential financial information. Some of the other tasks a virtual assistant can perform include:

• Administrative tasks, which include organizing emails, documents, appointment setting, and phone handling.
• Technical tasks like customer service, social media, research, promotion, and marketing.
• Personal tasks like paying bills
• Back office support tasks like human resources, accounting, and payables

Most business owners cannot manage all primary functions of their business and attend to the non-major tasks in the same day. Managing non-major functions consumes most of the business owners’ valuable time, taking them away from tasks that require attention. The problem is they cannot get all the work done within the time allocated and still attend to the business enterprise.

The only solution is to have an expert who can handle these activities on your behalf. The most cost-effective way to have this done is to hire virtual employee who can manage the major and non-major tasks on your calendar. You can find committed virtual assistants at 24 x 7 Direct, which can help you save time and increase productivity.

The post Finding it Hard to Manage Your Day? Virtual Assistants Can Help appeared first on 24x7 Direct.

Why Should You Hire A Customer Service Virtual Assistant?

If you are getting 50 orders per day, you may receive double the number of inquiries about the products, feedback, cancellation of orders and other issues. To keep your customers happy and satisfied, you must answer all their queries. The best thing you can do is to hire virtual employee from a customer service virtual assistant who can take on the responsibility of providing great customer support.

Tasks Handled By A Customer Service Virtual Assistant:

Keeping your current and prospective customers happy is a time-consuming job. A virtual assistant with great customer service skills can perform live chat, email back and forth and handle inbound and outbound calls. No matter what ways are available to your customers to reach out to you, a virtual assistant can manage them all.

Guiding Your Customers:

New customers may have questions about the product or the purchasing process. Most of them do not wait for a long time before moving on to another company. A virtual assistant can provide quick answers and make sure that you are not losing any potential sale.

Tracking:

After placing an order, customers would like to know where their products are and when they will receive it. A virtual assistant can track down orders as soon as your customer requests the information.

Dealing With Returns And Refunds:

If your customer is unhappy with your product and wants to return it, you must deal with returns and refunds in a prompt and professional manner. The customer is already unhappy with the purchase, and the only thing you can do to keep him happy is to complete the return and refund process as quickly as possible. A virtual assistant will speed up the process and prevent the situation where the unhappy customer leaves a bad review or spreads negative feedback.

So, if you would like to keep your business operation successful, consider utilising virtual staffing services provided by 24×7 Direct. Thinking of hiring a virtual staff for your business? Give us a call on 03 9014 1414.

The post Reasons to Hire A Customer Service Virtual Assistant appeared first on 24x7 Direct.