https://www.24x7direct.com.au Thu, 21 Jul 2016 02:20:31 +0000 hourly 1 https://wordpress.org/?v=5.1.4 https://www.24x7direct.com.au/retaining-a-happy-high-performance-workforce/#comment-78 Thu, 21 Jul 2016 02:20:31 +0000 http://www.24x7direct.com.au/?p=3286#comment-78 […] contact centre team requires a number of elements – many of which I touched on in my last post. One of the most essential is creating a great team dynamic and an effective leadership framework […]

]]> https://www.24x7direct.com.au/a-day-in-the-life-of-a-call-centre-employee/#comment-77 Fri, 08 Jul 2016 01:15:12 +0000 http://www.24x7direct.com.au/?p=3249#comment-77 […] written in a previous post about the importance of maintaining a workforce that’s motivated, engaged and enthusiastic about […]

]]>