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If you are running a successful e-commerce business and spending the vast majority of your time dealing with customer service problems, you may not be able to focus on your business. Hire a customer service virtual assistant may be your ticket to provide great customer service and the key to your success as a business owner.
Why Should You Hire A Customer Service Virtual Assistant?
If you are getting 50 orders per day, you may receive double the number of inquiries about the products, feedback, cancellation of orders and other issues. To keep your customers happy and satisfied, you must answer all their queries. The best thing you can do is to hire a virtual assistant from a customer service virtual assistant who can take on the responsibility of providing great customer support.
Tasks Handled By A Customer Service Virtual Assistant:
Keeping your current and prospective customers happy is a time-consuming job. A virtual assistant with great customer service skills can perform live chat, email back and forth and handle inbound and outbound calls. No matter what ways are available to your customers to reach out to you, a virtual assistant can manage them all.
Guiding Your Customers:
New customers may have questions about the product or the purchasing process. Most of them do not wait for a long time before moving on to another company. A virtual assistant can provide quick answers and make sure that you are not losing any potential sale.
Tracking:
After placing an order, customers would like to know where their products are and when they will receive it. A virtual assistant can track down orders as soon as your customer requests the information.
Dealing With Returns And Refunds:
If your customer is unhappy with your product and wants to return it, you must deal with returns and refunds in a prompt and professional manner. The customer is already unhappy with the purchase, and the only thing you can do to keep him happy is to complete the return and refund process as quickly as possible. A virtual assistant will speed up the process and prevent the situation where the unhappy customer leaves a bad review or spreads negative feedback.
So, if you would like to keep your business operation successful, consider utilising virtual staffing services provided by 24×7 Direct. Thinking of hiring a virtual staff for your business? Give us a call on 03 9014 1414.
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I'm very grateful to 24x7 Direct for providing me with high level and inexpensive staffing solutions. Highly recommended as an offshoring solution to meet your company's needs.
24x7 Direct are brilliant! My first offshoring experience. Not only is my VA great but Devang and Tremayne have been there with me every step of the way with ideas and assistance. Great job guys, much appreciated!
I have found the 24x7 extremely helpful and professional. I have been sceptical about the concept of having virtual staff all this while but have found it helpful in riding the rough patch of growing a business in the midst of a pandemic. Glad I took this route.
The team at 24x7 has always been of service to us. They have a good set up and are very responsive. The Virtual Assistant they recruited for our business has been learning a lot quickly and so far has been good and supported our growth. I recommend 24x7 to anyone that is looking at outsourcing admin staff. It's easy, they are supportive, and genuinely want your business to flourish.
Fantastic service, really fast and beautiful video editing. So thoughtful too, coming back with questions to make sure it was perfect and what I wanted. Huge thanks!
HIGHLY recommend Devang and Tremayne for your outsourcing needs. Excellent customer service and ongoing support. Keep up the great work gents. Super pumped for what’s to come
It has been an absolute pleasure working with 24x7 Direct. They were able to manage the entire process of finding and recruiting a qualified virtual staff member with all the skillsets I required. I am now able to focus on tasks that are better use of my time and it has quite literally save me 20 hours per week. Furthermore, they manage the ongoing performance of the virtual staff member themselves which makes my life much easier. Highly recommended you reach out to them to build your virtual team
Ahmad Imam 
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I'm very grateful to 24x7 Direct for providing me with high level and inexpensive staffing solutions. Highly recommended as an offshoring solution to meet your company's needs.
24x7 Direct are brilliant! My first offshoring experience. Not only is my VA great but Devang and Tremayne have been there with me every step of the way with ideas and assistance. Great job guys, much appreciated!
"I had 5 staff in Melbourne doing a variety of roles. By having a dedicated team I was able to reduce it down to 3 staff. Helped my bottomline"
I have found the 24x7 extremely helpful and professional. I have been sceptical about the concept of having virtual staff all this while but have found it helpful in riding the rough patch of growing a business in the midst of a pandemic. Glad I took this route.
The team at 24x7 has always been of service to us. They have a good set up and are very responsive. The Virtual Assistant they recruited for our business has been learning a lot quickly and so far has been good and supported our growth. I recommend 24x7 to anyone that is looking at outsourcing admin staff. It's easy, they are supportive, and genuinely want your business to flourish.
Fantastic service, really fast and beautiful video editing. So thoughtful too, coming back with questions to make sure it was perfect and what I wanted. Huge thanks!
HIGHLY recommend Devang and Tremayne for your outsourcing needs. Excellent customer service and ongoing support. Keep up the great work gents. Super pumped for what’s to come
Previous
Next
I'm very grateful to 24x7 Direct for providing me with high level and inexpensive staffing solutions. Highly recommended as an offshoring solution to meet your company's needs.
24x7 Direct are brilliant! My first offshoring experience. Not only is my VA great but Devang and Tremayne have been there with me every step of the way with ideas and assistance. Great job guys, much appreciated!
"I had 5 staff in Melbourne doing a variety of roles. By having a dedicated team I was able to reduce it down to 3 staff. Helped my bottomline"
I have found the 24x7 extremely helpful and professional. I have been sceptical about the concept of having virtual staff all this while but have found it helpful in riding the rough patch of growing a business in the midst of a pandemic. Glad I took this route.
HIGHLY recommend Devang and Tremayne for your outsourcing needs. Excellent customer service and ongoing support. Keep up the great work gents. Super pumped for what’s to come
Fantastic service, really fast and beautiful video editing. So thoughtful too, coming back with questions to make sure it was perfect and what I wanted. Huge thanks!
The team at 24x7 has always been of service to us. They have a good set up and are very responsive. The Virtual Assistant they recruited for our business has been learning a lot quickly and so far has been good and supported our growth. I recommend 24x7 to anyone that is looking at outsourcing admin staff. It's easy, they are supportive, and genuinely want your business to flourish.
About
24×7 Direct is a leading Australian BPO focused on delivering intelligent, intuitive and effective Offshore / Virtual Staffing Agency across Australia.
Our Location
- 25 Ninevah Crescent, Wheelers Hill Vic 3150
- 03 9014 1414
- ABN: 65 106 793 319
Job Roles
- Paraplanning Assistants
- Admin Assistant
- Virtual assistants
- SEO Specialist
- Web Designers
- Financial Planning assistants
- Executive Assistants
- Mechanical Engineers
- Bookkeepers
- Accountants
- Systems Engineers
- Network Engineers
- Content Writers
- Graphic Designers
- Recruitment Staff
- Web Developers
- Digital Marketing Specialists
- Technical Support Specialist
Teams
- Accounting and Finance
- Business Support / Back Office
- Information Technology
- Engineering and Industrial
- Digital Marketing
About
24×7 Direct is a leading Australian BPO focused on delivering intelligent, intuitive and effective Offshore / Virtual Staffing Agency across Australia.
Our Location
- 25 Ninevah Crescent, Wheelers Hill Vic 3150
- 03 9014 1414
- ABN: 65 106 793 319
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Graphic Designers
Recruitment Staff
Web Developers
Digital Marketing Specialists
Technical Support Specialist