Ready To Build Your Virtual Team?
In our experience hiring for this type of role, technical support and help desk VA in the Philippines are usually Tier 2 or Tier 3 level technical support VA. Technical support VA roles typically progress from entry-level to subject matter experts, and this progression is often accelerated by their employers, who provide dedicated technical upskill training for candidates.
Technical support and help desk VA tend to use tools that are developed internally by their employers – customer relationship management (CRM) tools, ticketing, incident reporting systems, and so on. Employers provide comprehensive training on the use of these tools and communication platforms (e.g. phone hardware, chat, and email) during onboarding training.
Build a Virtual Team Offshore
for the cost of one Senior Hire!
60 -70% saving on Labor & Ops,
allow growth without the Capex burden.
A single monthly Invoice
No-cost Recruit / Replace / HR
Optimise your processes when you are hands on, do it once, then hand it off!
Your VA’s will map and document the processes throughout training
Automate and handover to your Virtual Team and ramp up to Scale your business
If you believe that it’s all about Admin, you are in for a very pleasant surprise!
If the role does not involve boots on the ground, then we can recruit that skill set for you.
With 1.2 million employees in BPO services in the Philippines, Australia, USA & UK companies are the largest markets.