Call Centre Services
24×7 Direct is a Melbourne boutique call centre solutions provider delivering intelligent, intuitive and results-driven contact centre solutions for the Australian market. We’re experts in providing nimble and cost-effective direct marketing, sales and service campaigns that help our clients increase their reach and enhance and extend their customer lifecycle at every stage.
Inbound and Outbound Contact Centre Services
Customer
Acquisition
New Introductions
& Opportunities
Customer Service
& Retention
Premium Data
Our Culture
No robots here.
At 24×7 Direct, our people are our number one asset. We understand that our team becomes your frontline brand representatives, so we hand select every member of our team to ensure they’re skilled, articulate and genuinely motivated to achieve exceptional results.
Asharna Ryder
Jack Delaney
Kate Topacio
Quality Assurance & Compliance
We’re always striving to find new and better ways to humanise the contact centre experience and deliver a clear, concise and compelling message to your ideal customer.
We record every call we place, and our dedicated in-house Quality Assurance team are constantly evaluating and assessing calls to ensure they’re not just compliant, but that our team is utilising every available opportunity to build relationships and create new connections. What’s more, our remote monitoring technology means our clients can listen live to calls we’re placing on their behalf, anytime and from anywhere in the world.
The privacy, security and accuracy of the personal information we collect are of paramount importance to us at 24×7 direct. Our standards and practices are maintained in full compliance with the Privacy Act (1988), the Do Not Call Register Act (2006) and the Spam Act (2003).
Blogs
Tara Brown
Shannon Holmes
Liz Walden
Todd Eagles
Brian Macleod
Lydia Caplygin
Benefits of Offshore Outsourcing
Offshore Outsourcing
Offshoring Staff to Maximise Exposure to Asia’s Growth
24×7 has been a call centre service provider to our company for a number of years. 24×7 Direct has never failed us in their Lead Generation efforts and their support staff maintains a fantastic relationship with our team to ensure the lines of communications are always open and a support staff member is always available. Their delivery method of the leads is precise, the calls made available to us daily with transparency in all their dealings with us.
Tara Brown
During the past 5 years of our working relationship, our sales and marketing team have worked directly with 24×7 Direct Pty Ltd across numerous projects. The company offers exceptional quality, service and rates. Across the board, we are always pleased with their work and professionalism. 24×7 Direct illustrates excellent attention to detail, processes and concern for quality.
Shannon Holmes
We have found 24×7 Direct to be exceptionally responsive to our needs, and they have consistently delivered us leads as promised.
Liz Walden
We have used 24×7 Direct since 2005 on an ad hoc basis for various campaigns for warm calling and cold calling. We’ve found their services suit us and as an outsourced consumer acquisition partner are very responsive. Their staff could handle various different products over the phone hence we managed to hit our targets. All our voice files were made available online. I would recommend using 24×7 Direct because they have been very good at customer acquisition for ActewAGL.
Todd Eagles
Big City Promotions has enlisted the services of 24X7 Direct for all of our direct marketing needs for almost 4 years. The growth and success of our company has been directly related to 24X7 for that period of time. Given that our business relies heavily on new customer acquisition direct marketing is pivotal to our existence. The consistent quantity and quality of customers provided to us by 24X7 allows us to forecast and budget with confidence. We thoroughly appreciate how their hard work and experience has benefited our Company.
Brian Macleod
Thank you for your enrolment contributions to Careers Australia since 8th of July 2015. It has been a very fluid and highly regulated vocational training sector market but during this period your team successfully delivered 1310 student applications, with a focus on business and counselling diplomas. You have changed people’s lives through education, with 561 unique students referred by Careers Now commencing with Careers Australia. We wish you well in your next campaign and every success for the future.
Lydia Caplygin
Contact info
ABN: 65 106 793 319
Level 4, 169 Swanston Street,
Melbourne, Victoria 3000
Telephone: 03 9014 1414
FAX: 03 9988 0612