About Us

Leading Australian BPO with offices in Melbourne

Founded in 2003, 24×7 Direct is a leading Australian BPO with offices in Melbourne, Australia and Cebu, Philippines focused on delivering intelligent, intuitive and effective Managed Offshore Staffing solutions for Australian businesses.
24×7 Direct partners with business owners to help them recruit and manage very well trained and experienced university graduates to handle all their administration, customer service and IT staffing needs, saving partners 60% to 70% in operational costs. 
Business owners get their own loyal staff who are solely dedicated to their company for 40 hours a week at 2.5 times LESS COST than local staff, without all the additional overheads, HR hassles or having to find room to jam in more desks.

No Robots Here

Benefits of Virtual Staff

At 24×7 Direct, our people are our number one asset. We understand that our team becomes your frontline brand representatives, so we hand select every member of our team to ensure they’re skilled, articulate and genuinely motivated to achieve exceptional results.

Work Flexibility

As long as you are in a place with a good internet connection, you can communicate with your staff and get work done! We show you how this is done and set everything up for you. You’ll be amazed at how easy this is.

Efficient Systems

Systemised business not reliant on you for everything. Your staff will note down and prepare manuals for everything you’ve trained them on. You can then use this for future staff.

Experienced Staff

Staff have a minimum experience of 2 years a Uni degree so you know you’re dealing with a mature staff member who knows what’s required to keep your business going.

Speak to us about Virtual Staffing for your business

How We Recruit

This is probably the most important part in the whole process. If this is done right then you’ll have the right staff member for a long time and won’t have to spend time training new staff. You want someone who will stay with you for a long period of time so you don’t have to deal with staff attrition and constantly train new staff. Over the years we’ve mastered this process which has resulted in a low staff attrition rate. A staff member works with us for an average of 42 months. To provide a bit of a context, out of every 100 resumes we receive we hire 1 staff. Our recruitment process is listed here.

  • Resume Screening
  • Telephone Interview
  • Language and Numeracy Test
  • Aptitude Test
  • Round 1 of face 2 face interviews
  • Reference Checks
  • Round 2 of face 2 face interviews
  • Client Interviews

Our Blogs

Virtual Assistants – The Secret to Keeping Your Small Business Afloat!

Virtual Assistants – The Secret to Keeping Your Small Business Afloat!

Feb 10 2021
With so many tasks required to run and grow a business, getting good help is extremely critical. As a business owner, you should effectively delegate duties that you don’t want to do it yourself to a responsible person. However, not all small businesses need a full-time staff, yet they can look out for virtual assistant […]
Three Challenges In Offshore Hiring and How To Overcome Them

Three Challenges In Offshore Hiring and How To Overcome Them

Feb 08 2021
If you own a business and realise that you are spending more on recruiting and training the employees yet getting poor results, then using offshore staffing seems like a remarkable move. Offshore staffing is all about choosing and managing staffs from countries renowned for their specific industry expertise.  However, finding the most efficient offshore employee or a […]
Top Five Misconceptions About Offshore Staffing

Top Five Misconceptions About Offshore Staffing

Dec 23 2020
Offshore Staffing is not a new concept, but so many entrepreneurs are still misinformed about it. Misconceptions about outsourcing may perplex business owners and make them question about the benefits of hiring an offshore staffing team. However, the reality is that hundreds of industries across the world are benefitting from offshore outsourcing. Below, we have […]