Call Centre

24×7 Direct is a Melbourne boutique call centre solutions provider delivering intelligent, intuitive and results-driven contact centre solutions for the Australian market. We’re experts in providing nimble and cost-effective direct marketing, sales and service campaigns that help our clients increase their reach and enhance and extend their customer lifecycle at every stage.

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Inbound and Outbound Contact Centre Services

Customer
Acquisition

New Introductions
& Opportunities

Customer Service
& Retention

Premium Data

Our Culture

No robots here.

At 24×7 Direct, our people are our number one asset. We understand that our team becomes your frontline brand representatives, so we hand select every member of our team to ensure they’re skilled, articulate and genuinely motivated to achieve exceptional results.

Asharna Ryder

Asharna Ryder

Tele Agent: Insurance Sector
Jack Delaney

Jack Delaney

Tele Agent: Market Research
Kate Topacio

Kate Topacio

Office Administrator

Quality Assurance & Compliance

We’re always striving to find new and better ways to humanise the contact centre experience and deliver a clear, concise and compelling message to your ideal customer.

We record every call we place, and our dedicated in-house Quality Assurance team are constantly evaluating and assessing calls to ensure they’re not just compliant, but that our team is utilising every available opportunity to build relationships and create new connections. What’s more, our remote monitoring technology means our clients can listen live to calls we’re placing on their behalf, anytime and from anywhere in the world.

The privacy, security and accuracy of the personal information we collect are of paramount importance to us at 24×7 direct. Our standards and practices are maintained in full compliance with the Privacy Act (1988), the Do Not Call Register Act (2006) and the Spam Act (2003).

Blogs

4 Reasons Behind The Growing Popularity Of BPO Services

4 Reasons Behind The Growing Popularity Of BPO Services

BPO services have grown in popularity in recent years. Most organisations have been using these services with an objective of
read more
Meet, Connect & Grow your Business

Meet, Connect & Grow your Business

Employees are a crucial part of any company whether they work part-time or full time, they play an important role
read more
Transforming Businesses with Customer Service Outsourcing

Transforming Businesses with Customer Service Outsourcing

Technology is in a meteoric rise with businesses strive to make a mark by competing with one another in the
read more

Contact info


ABN: 65 106 793 319
Level 4, 169 Swanston Street,
Melbourne, Victoria 3000
Telephone: 03 9014 1414
FAX: 03 9988 0612

Contact form