About Us

Leading Australian BPO with offices in Melbourne

Founded in 2003, 24×7 Direct is a leading Australian BPO with offices in Melbourne, Australia and Cebu, Philippines focused on delivering intelligent, intuitive and effective Managed Offshore Staffing solutions for Australian businesses.
24×7 Direct partners with business owners to help them recruit and manage very well trained and experienced university graduates to handle all their administration, customer service and IT staffing needs, saving partners 60% to 70% in operational costs. 
Business owners get their own loyal staff who are solely dedicated to their company for 40 hours a week at 2.5 times LESS COST than local staff, without all the additional overheads, HR hassles or having to find room to jam in more desks.

No Robots Here

Benefits of Virtual Staff

At 24×7 Direct, our people are our number one asset. We understand that our team becomes your frontline brand representatives, so we hand select every member of our team to ensure they’re skilled, articulate and genuinely motivated to achieve exceptional results.

Work Flexibility

As long as you are in a place with a good internet connection, you can communicate with your staff and get work done! We show you how this is done and set everything up for you. You’ll be amazed at how easy this is.

Efficient Systems

Systemised business not reliant on you for everything. Your staff will note down and prepare manuals for everything you’ve trained them on. You can then use this for future staff.

Experienced Staff

Staff have a minimum experience of 2 years a Uni degree so you know you’re dealing with a mature staff member who knows what’s required to keep your business going.

Speak to us about Virtual Staffing for your business

How We Recruit

This is probably the most important part in the whole process. If this is done right then you’ll have the right staff member for a long time and won’t have to spend time training new staff. You want someone who will stay with you for a long period of time so you don’t have to deal with staff attrition and constantly train new staff. Over the years we’ve mastered this process which has resulted in a low staff attrition rate. A staff member works with us for an average of 42 months. To provide a bit of a context, out of every 100 resumes we receive we hire 1 staff. Our recruitment process is listed here.

  • Resume Screening
  • Telephone Interview
  • Language and Numeracy Test
  • Aptitude Test
  • Round 1 of face 2 face interviews
  • Reference Checks
  • Round 2 of face 2 face interviews
  • Client Interviews

Our Blogs

Tips To Minimise The Critical Risks Associated With Offshore Outsourcing

Aug 04 2020
Just like any other company, you may find that outsourcing is a good idea as there are so many benefits associated with it. However, there are also critical risks involved in this..

How to Make Your Offshore Outsourcing Plan Successful?

May 27 2020
We are living in a highly competitive world where businesses are facing various issues and concerns to stay ahead of the curve. In this scenario, cost reduction is a major concern for most businesses.

What is Virtual Staffing?

May 25 2020
Apart from that, they are like any other employee – they are recruited specifically to fill the role you need and work 100% of the time on the tasks and activities you allocate them during hours that align to your business operations.