About Us

Leading Australian BPO with offices in Melbourne

Founded in 2003, 24×7 Direct is a leading Australian BPO with offices in Melbourne, Australia and Cebu, Philippines focused on delivering intelligent, intuitive and effective Managed Offshore Staffing solutions for Australian businesses.
24×7 Direct partners with business owners to help them recruit and manage very well trained and experienced university graduates to handle all their administration, customer service and IT staffing needs, saving partners 60% to 70% in operational costs. 
Business owners get their own loyal staff who are solely dedicated to their company for 40 hours a week at 2.5 times LESS COST than local staff, without all the additional overheads, HR hassles or having to find room to jam in more desks.

No Robots Here

Benefits of Virtual Staff

At 24×7 Direct, our people are our number one asset. We understand that our team becomes your frontline brand representatives, so we hand select every member of our team to ensure they’re skilled, articulate and genuinely motivated to achieve exceptional results.

Work Flexibility

As long as you are in a place with a good internet connection, you can communicate with your staff and get work done! We show you how this is done and set everything up for you. You’ll be amazed at how easy this is.

Efficient Systems

Systemised business not reliant on you for everything. Your staff will note down and prepare manuals for everything you’ve trained them on. You can then use this for future staff.

Experienced Staff

Staff have a minimum experience of 2 years a Uni degree so you know you’re dealing with a mature staff member who knows what’s required to keep your business going.

Speak to us about Virtual Staffing for your business

How We Recruit

This is probably the most important part in the whole process. If this is done right then you’ll have the right staff member for a long time and won’t have to spend time training new staff. You want someone who will stay with you for a long period of time so you don’t have to deal with staff attrition and constantly train new staff. Over the years we’ve mastered this process which has resulted in a low staff attrition rate. A staff member works with us for an average of 42 months. To provide a bit of a context, out of every 100 resumes we receive we hire 1 staff. Our recruitment process is listed here.

  • Resume Screening
  • Telephone Interview
  • Language and Numeracy Test
  • Aptitude Test
  • Round 1 of face 2 face interviews
  • Reference Checks
  • Round 2 of face 2 face interviews
  • Client Interviews

Our Blogs

Top Five Misconceptions About Offshore Staffing

Top Five Misconceptions About Offshore Staffing

Dec 23 2020
Offshore Staffing is not a new concept, but so many entrepreneurs are still misinformed about it. Misconceptions about outsourcing may perplex business owners and make them question about the benefits of hiring an offshore staffing team. However, the reality is that hundreds of industries across the world are benefitting from offshore outsourcing. Below, we have […]
How BPO Companies Make a Huge Difference in Growing Your Business?

How BPO Companies Make a Huge Difference in Growing Your Business?

Nov 18 2020
Each and every business has specific back office tasks, ranging from managing accounts and payroll processing to data entry, etc. These tasks are considered secondary yet are crucial to the business. So, companies are spending some significant amount of time to get these jobs done. The only way to complete these tasks whilst saving your […]
Is Offshore Staffing Really Beneficial To Businesses?

Is Offshore Staffing Really Beneficial To Businesses?

Nov 18 2020
Thinking about hiring an offshore team for your business? If you have been puzzling with this idea as a way to save your organisation, there is much to gain from using virtual staffing services. In this blog, we have highlighted the top five reasons to hire a virtual assistant.