How We Manage Virtual Assistants
At 24×7 Direct, we take pride in our seamless approach to managing virtual assistants that benefits both our valued clients and dedicated staff members. Our holistic approach ensures a harmonious working relationship and superior outcomes.
Staff Perspective
Onboarding Excellence
Onboarding and Orientation
From day one, we provide comprehensive onboarding and orientation for our staff members. This empowers them to perform at their highest level and contribute effectively to your business operations.
- Rapid Integration
- Role Clarity
- Swift Contribution
Continuous Support
Continuous support
Our commitment to success goes beyond initial training. Throughout their tenure, our virtual assistants receive continuous assistance to perform at their peak, backed by a responsive support system.
- Empowered Performance
- Responsive Help
- Motivated Workforce
Dedicated Success Managers
Structured Catch-Ups
Our Success Managers are the backbone of our staff support system. They engage in daily and fortnightly catch-ups with staff members to provide assistance, address concerns, and ensure everything is running seamlessly.
- Communication Bridge
- Performance Boost
- Timely Problem Resolution
Efficient Task Tracking
Transparency and Accountability
Through vigilant monitoring of our time tracking tool, our Success Managers ensure that all tasks performed by our staff members are meticulously logged and recorded. This guarantees visibility and transparency for both clients and staff, contributing to a strong partnership.
- Work Visibility
- Trust Building
- Data-Driven Insights
Updated HR Portal
Ensuring system is updated
We maintain an up-to-date HR portal, ensuring that all relevant information is readily accessible to our staff members. This enhances their experience and allows them to focus on their tasks with confidence.
- Resource Central
- Self-Service Efficiency
- Information Accessibility
Ready to Experience the 24x7 Direct Advantage?
We bridge the gap between exceptional clients and empowered staff members, creating a collaborative environment that drives results.
- 70% saving on labour cost
- No recruitment cost
- No upfront Capital cost. We provide the infrastructure.
- One invoice. No hidden costs.
Client Perspective
Continuous Communication
Regular client check-ups
We prioritize regular catch-ups with clients and their virtual assistant team members. This consistent communication streamlines the feedback process, fostering a collaborative environment that leads to enhanced productivity and client satisfaction.
- Proactive Communication
- Feedback Loop
- Aligned Solutions
Technical Facilitation
Facilitate any technical requirements
Our commitment extends to handling all technical requirements. We ensure that the necessary tools and systems are in place for smooth operations, allowing our clients to focus on their core tasks while their virtual assistants manage the rest.
- Seamless Integration
- Uninterrupted Workflow
- Optimal Performance
Talk To Us
You can book a call and we’ll explain the whole process. We are based in Australia with all our staff based in the Philippines and have clients across the globe.
Frequently asked questions
We address common queries about our virtual assistant management process at 24x7Direct.
Our Satisfied Clients Say About Us
3.8 / 5 rating
