Retail & Ecommerce
Outsource your virtual ecommerce customer services to the Philippines
Hiring virtual eCommerce customer services is the smartest decision you can make to keep your e-commerce company running smoothly. Customer service is essential for the growth of any company but is even more crucial for e-commerce companies. Your business doesn’t have a brick-and-mortar store where your customers can see the products and talk to sales executives. So your customer service becomes the only point of communication for the customers.
It’s important to have a robust team of customer service executives who can handle customers’ queries and help them effectively. The Virtual e-commerce support staff is easy to hire and also reduces your operational costs, especially if you outsource them. Outsourcing to the Philippines can be the perfect solution for your business.
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Why outsource or hire virtual retail and e-commerce services now?
Here are a few reasons why the Philippines is the right choice for you:
- The Philippines is one of the leading countries for business process outsourcing.
- The pool of talent is of top quality.
- The workforce is well-educated as well as experienced.
- The Filipinos are closely compatible with the Western culture and can adapt to your company’s culture easily.
- You will increase the efficiency of your customer service processes by hiring a team that is experienced in the domain.
- You can use the time zone difference to your advantage and keep the business running 24×7.
- You don’t have to bear any overheads of employees’ salaries such as taxes, insurance, or accommodation.
- You don’t have to invest in physical assets such as office space, computers, and their peripherals, and office supplies.
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You can book a call and talk with us 24×7. We are based in Australia and have clients across the globe.
Benefits in outsourcing your virtual ecommerce customer services with 24x7direct
The competition in the e-commerce sector is higher than ever before. Cost-reduction is the key to maintaining and increasing the profit margins of the company. It is also important to maintain a lot of crucial functions and you may not have domain expertise in all of them. Besides, it would be nearly impossible to manage everything on your own, and outsourcing staff through a leading virtual staffing agency is a cheaper alternative than hiring local employees.
Some benefits of hiring virtual staff are:
- You can access a wider pool of top-notch talent and staff is readily available for customer service roles.
- The per-hour rate for employees in the Philippines is much lower. For example, you might have to pay a minimum of AUD 30 per hour to a native employee. Over and above that, you would also have to pay taxes. But when you hire a virtual staff member for the same process, you would only have to pay them around AUD 15 per hour.
- Qualified and experienced talent is recruited by the agency, and they work a full 40-hour week on your hours.
- The payroll is handled by the staffing agency and you only receive one comprehensive invoice each month.
- You can work from anywhere as long as you have a stable internet connection to stay connected to the virtual team.
- You only need to train the staff on your business processes once. The staff makes notes and manuals based on the training and you can then use the same material to train future staff!
24x7direct provides specialized virtual Retail and Ecommerce Team
The process of hiring and building your Virtual Retail and Ecommerce team through 24×7direct is fairly simple.
Confirm Scope
What does your dream Virtual Team look like?
Select Talent
Interview the top 3 Matched, Screened and Shortlisted candidates
Go Live
Choose the start date and leave the rest to us!
Along with your dream virtual team, you get the following benefits:
- We support you with the infrastructure, communication, and workflow management that your team will require.
- An IT support team will be available to you around the clock.
- New laptops and necessary peripherals, software, and communication services will be provided to your team.
- All the devices used by the staff are locked and encryption-protected, ensuring data security.
- Keystrokes and screen activity is monitored to ensure appropriate use and all the logins and passwords are protected.
- The staff works full 40-hour weeks and follows your hours.
- They are entitled to sick and annual leaves. Public holidays are followed as per your holiday calendar.
- All the staff is on our payroll and work for us full-time. We also manage the complete payroll process. You will only receive a single monthly invoice and will be charged a flat fee.
- Our agreements don’t come with lock-in periods. We only require a simple 30-day notice.
- You manage the performance of the staff. We co-manage them by conducting regular reviews and providing necessary coaching or training.
Different Teams and Roles in Virtual Retail and Ecommerce Outsourcing
- Content marketers
- Digital marketing specialist
- Social media marketer
- UI/UX designer
- Visual merchandiser
- Customer relationship management (CRM) specialist
- Customer service representative (voice/chat)
- Retail sales associate/manager
- Sales manager
- Sales consultant
- E-commerce developers, programmers, and administrators
- Admin assistant
- Product sourcing specialist
- Order management specialist
- Compliance analyst
- Retail accountant
- Accounts payable specialist
- Accounts receivable specialist
- Bookkeeper
- Trade coordinator
- Supply chain specialist
- Inventory control specialist
Get in Touch with us to transform and Build Your Virtual Team
A proven track record of success in building virtual teams across a variety of organizational structures and operations.
Ready To Build Your Virtual Team?
I'm very grateful to 24x7 Direct for providing me with high level and inexpensive staffing solutions. Highly recommended as an offshoring solution to meet your company's needs.
24x7 Direct are brilliant! My first offshoring experience. Not only is my VA great but Devang and Tremayne have been there with me every step of the way with ideas and assistance. Great job guys, much appreciated!
I have found the 24x7 extremely helpful and professional. I have been sceptical about the concept of having virtual staff all this while but have found it helpful in riding the rough patch of growing a business in the midst of a pandemic. Glad I took this route.
The team at 24x7 has always been of service to us. They have a good set up and are very responsive. The Virtual Assistant they recruited for our business has been learning a lot quickly and so far has been good and supported our growth. I recommend 24x7 to anyone that is looking at outsourcing admin staff. It's easy, they are supportive, and genuinely want your business to flourish.
Fantastic service, really fast and beautiful video editing. So thoughtful too, coming back with questions to make sure it was perfect and what I wanted. Huge thanks!
HIGHLY recommend Devang and Tremayne for your outsourcing needs. Excellent customer service and ongoing support. Keep up the great work gents. Super pumped for what’s to come
It has been an absolute pleasure working with 24x7 Direct. They were able to manage the entire process of finding and recruiting a qualified virtual staff member with all the skillsets I required. I am now able to focus on tasks that are better use of my time and it has quite literally save me 20 hours per week. Furthermore, they manage the ongoing performance of the virtual staff member themselves which makes my life much easier. Highly recommended you reach out to them to build your virtual team
Ahmad Imam 
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I'm very grateful to 24x7 Direct for providing me with high level and inexpensive staffing solutions. Highly recommended as an offshoring solution to meet your company's needs.
24x7 Direct are brilliant! My first offshoring experience. Not only is my VA great but Devang and Tremayne have been there with me every step of the way with ideas and assistance. Great job guys, much appreciated!
"I had 5 staff in Melbourne doing a variety of roles. By having a dedicated team I was able to reduce it down to 3 staff. Helped my bottomline"
I have found the 24x7 extremely helpful and professional. I have been sceptical about the concept of having virtual staff all this while but have found it helpful in riding the rough patch of growing a business in the midst of a pandemic. Glad I took this route.
The team at 24x7 has always been of service to us. They have a good set up and are very responsive. The Virtual Assistant they recruited for our business has been learning a lot quickly and so far has been good and supported our growth. I recommend 24x7 to anyone that is looking at outsourcing admin staff. It's easy, they are supportive, and genuinely want your business to flourish.
Fantastic service, really fast and beautiful video editing. So thoughtful too, coming back with questions to make sure it was perfect and what I wanted. Huge thanks!
HIGHLY recommend Devang and Tremayne for your outsourcing needs. Excellent customer service and ongoing support. Keep up the great work gents. Super pumped for what’s to come
Previous
Next
I'm very grateful to 24x7 Direct for providing me with high level and inexpensive staffing solutions. Highly recommended as an offshoring solution to meet your company's needs.
24x7 Direct are brilliant! My first offshoring experience. Not only is my VA great but Devang and Tremayne have been there with me every step of the way with ideas and assistance. Great job guys, much appreciated!
"I had 5 staff in Melbourne doing a variety of roles. By having a dedicated team I was able to reduce it down to 3 staff. Helped my bottomline"
I have found the 24x7 extremely helpful and professional. I have been sceptical about the concept of having virtual staff all this while but have found it helpful in riding the rough patch of growing a business in the midst of a pandemic. Glad I took this route.
HIGHLY recommend Devang and Tremayne for your outsourcing needs. Excellent customer service and ongoing support. Keep up the great work gents. Super pumped for what’s to come
Fantastic service, really fast and beautiful video editing. So thoughtful too, coming back with questions to make sure it was perfect and what I wanted. Huge thanks!
The team at 24x7 has always been of service to us. They have a good set up and are very responsive. The Virtual Assistant they recruited for our business has been learning a lot quickly and so far has been good and supported our growth. I recommend 24x7 to anyone that is looking at outsourcing admin staff. It's easy, they are supportive, and genuinely want your business to flourish.
About
24×7 Direct is a leading Australian BPO focused on delivering intelligent, intuitive and effective Offshore / Virtual Staffing Agency across Australia.
Our Location
- 25 Ninevah Crescent, Wheelers Hill Vic 3150
- 03 9014 1414
- ABN: 65 106 793 319
Job Roles
- Paraplanning Assistants
- Admin Assistant
- Virtual assistants
- SEO Specialist
- Web Designers
- Financial Planning assistants
- Executive Assistants
- Mechanical Engineers
- Bookkeepers
- Accountants
- Systems Engineers
- Network Engineers
- Content Writers
- Graphic Designers
- Recruitment Staff
- Web Developers
- Digital Marketing Specialists
- Technical Support Specialist
Teams
- Accounting and Finance
- Business Support / Back Office
- Information Technology
- Engineering and Industrial
- Digital Marketing
About
24×7 Direct is a leading Australian BPO focused on delivering intelligent, intuitive and effective Offshore / Virtual Staffing Agency across Australia.
Our Location
- 25 Ninevah Crescent, Wheelers Hill Vic 3150
- 03 9014 1414
- ABN: 65 106 793 319
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Paraplanning Assistants
Admin Assistant
Virtual assistants
SEO Specialist
Web Designers
Financial Planning assistants
Executive Assistants
Mechanical Engineers
Bookkeepers
Accountants
Systems Engineers
Network Engineers
Content Writers
Graphic Designers
Recruitment Staff
Web Developers
Digital Marketing Specialists
Technical Support Specialist