Retail & Ecommerce

Outsource your virtual ecommerce customer services to the Philippines

Hiring virtual eCommerce customer services is the smartest decision you can make to keep your e-commerce company running smoothly. Customer service is essential for the growth of any company but is even more crucial for e-commerce companies. Your business doesn’t have a brick-and-mortar store where your customers can see the products and talk to sales executives. So your customer service becomes the only point of communication for the customers.

It’s important to have a robust team of customer service executives who can handle customers’ queries and help them effectively. The Virtual e-commerce support staff is easy to hire and also reduces your operational costs, especially if you outsource them. Outsourcing to the Philippines can be the perfect solution for your business.

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Why outsource or hire virtual retail and e-commerce services now?

Here are a few reasons why the Philippines is the right choice for you:

  • The Philippines is one of the leading countries for business process outsourcing.
  • The pool of talent is of top quality.
  • The workforce is well-educated as well as experienced.
  • The Filipinos are closely compatible with the Western culture and can adapt to your company’s culture easily.
  • You will increase the efficiency of your customer service processes by hiring a team that is experienced in the domain.
  • You can use the time zone difference to your advantage and keep the business running 24×7.
  • You don’t have to bear any overheads of employees’ salaries such as taxes, insurance, or accommodation.
  • You don’t have to invest in physical assets such as office space, computers, and their peripherals, and office supplies.

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Benefits in outsourcing your virtual ecommerce customer services with 24x7direct

The competition in the e-commerce sector is higher than ever before. Cost-reduction is the key to maintaining and increasing the profit margins of the company. It is also important to maintain a lot of crucial functions and you may not have domain expertise in all of them. Besides, it would be nearly impossible to manage everything on your own, and outsourcing staff through a leading virtual staffing agency is a cheaper alternative than hiring local employees.

Some benefits of hiring virtual staff are:

  • You can access a wider pool of top-notch talent and staff is readily available for customer service roles.
  • The per-hour rate for employees in the Philippines is much lower. For example, you might have to pay a minimum of AUD 30 per hour to a native employee. Over and above that, you would also have to pay taxes. But when you hire a virtual staff member for the same process, you would only have to pay them around AUD 15 per hour.
  • Qualified and experienced talent is recruited by the agency, and they work a full 40-hour week on your hours.
  • The payroll is handled by the staffing agency and you only receive one comprehensive invoice each month.
  • You can work from anywhere as long as you have a stable internet connection to stay connected to the virtual team.
  • You only need to train the staff on your business processes once. The staff makes notes and manuals based on the training and you can then use the same material to train future staff!

24x7direct provides specialized virtual Retail and Ecommerce Team

The process of hiring and building your Virtual Retail and Ecommerce team through 24×7direct is fairly simple.

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What does your dream Virtual Team look like?

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Select Talent

Interview the top 3 Matched, Screened and Shortlisted candidates
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Choose the start date and leave the rest to us!

Along with your dream virtual team, you get the following benefits:

  • We support you with the infrastructure, communication, and workflow management that your team will require.
  • An IT support team will be available to you around the clock.
  • New laptops and necessary peripherals, software, and communication services will be provided to your team.
  • All the devices used by the staff are locked and encryption-protected, ensuring data security.
  • Keystrokes and screen activity is monitored to ensure appropriate use and all the logins and passwords are protected.
  • The staff works full 40-hour weeks and follows your hours.
  • They are entitled to sick and annual leaves. Public holidays are followed as per your holiday calendar.
  • All the staff is on our payroll and work for us full-time. We also manage the complete payroll process. You will only receive a single monthly invoice and will be charged a flat fee.
  • Our agreements don’t come with lock-in periods. We only require a simple 30-day notice.
  • You manage the performance of the staff. We co-manage them by conducting regular reviews and providing necessary coaching or training.

Different Teams and Roles in Virtual Retail and Ecommerce Outsourcing

  • Content marketers
  • Digital marketing specialist
  • Social media marketer
  • UI/UX designer
  • Visual merchandiser
  • Customer relationship management (CRM) specialist
  • Customer service representative (voice/chat)
  • Retail sales associate/manager
  • Sales manager
  • Sales consultant
  • E-commerce developers, programmers, and administrators
  • Admin assistant
  • Product sourcing specialist
  • Order management specialist
  • Compliance analyst
  • Retail accountant
  • Accounts payable specialist
  • Accounts receivable specialist
  • Bookkeeper
  • Trade coordinator
  • Supply chain specialist
  • Inventory control specialist

Get in Touch with us to transform and Build Your Virtual Team

A proven track record of success in building virtual teams across a variety of organizational structures and operations.