Be Informed by Our Frequently Asked Questions
Overview
The Philippines is one of the top offshore outsourcing destinations in the world (ranked 2nd after India) and is particularly sought after by Australian businesses because it offers the best cultural fit for Australian and New Zealand customers, as well as exceptional value for money. The Philippines has a large and young population (median age of 23 years old) with literacy rates of 97.5%, and annually produces more than 680,000 college and university graduates (Australia approx. 300,000 p.a.) contributing to the pool of qualified and skilled workers.
The staff will work your hours. Usually 9am to 6pm.
No. We don’t charge a recruitment fee.
Pretty much anything that doesn’t require the person to be physically present here in Australia.
All HR and Infrastructure functions are managed by us. There will be dedicated team leaders who look after this but you train and manage them with regards to your functions.
Invoices are generated on the 15th of each month and due by the 25th of that month for the next month. As an example: Invoices for April are generated on the 15th of March and payable by the 25th of March. Payment can be made via credit card or direct transfer.
Not unless you want them to. The staff match the Australian public holidays in your state. Staff still work on Philippines public holidays if it is a usual working day in your state.
You can use a variety of software such as Google Hangouts, Zoom or Skype. Its quite common for clients to constantly chat with their staff member throughout the day and hop on a video call if need be.
All staff computers have a software installed called TimeDoctor. You’ll have access to it as well. This software takes a screenshot of the staff computer on a random basis every 1 to 5 minutes. You can check these screenshots on your TimeDoctor login.
30 days
Hiring
Usually it takes about 2 weeks to hire a staff member unless the skills required are specialist skills in which case, sometimes it may take longer.
Unfortunately no. We only hire full time dedicated staff for you.
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