Case Study: Facilities Management Client
Industry
Client Profile
The client is a leading facilities management firm handling popular buildings for large organisations including the big four banks of Australia.
Background
The client required immediate assistance in hiring offshore staff to manage critical accounting functions such as Accounts Receivables, Accounts Payable, and Payroll. This urgent need arose when a key staff member resigned, leaving a gap in their accounting team. The company sought an efficient, cost-effective solution to fill this role, ensuring continuity in their services.
Solution
24×7 Direct provided the client with highly skilled virtual assistants who efficiently handled the following tasks:
Internal CRM Management:
- Added bills and collated invoices related to the client’s operations.
- Updated contact information by scanning and adding forms to the shared address book for the client and associates.
- Managed client emails, responding to urgent matters by categorizing them using label systems.
Accounting & Document Management:
Administrative & Document Creation:
- Created, updated, and maintained documents in Google Docs/Drive, including spreadsheets, presentations, and other necessary materials.
- Provided overall administrative support to ensure seamless workflow for both the client’s internal team and vendors.
Impact
The introduction of 24×7 Direct’s offshore staff solution not only filled the immediate gap but also led to long-term improvements for the client’s operations. Following the success of the initial hire, the client brought on three additional virtual assistants to strengthen their team further.
Key outcomes included:
- Cost Reduction: Hiring offshore staff resulted in significant savings compared to hiring local personnel.
- Increased Efficiency: Dedicated staff focused on accounting functions improved turnaround time for vendors and internal teams, leading to faster responses and more efficient operations.
- Scalability: The client now had a scalable staffing solution that could grow as their needs evolved, without compromising quality or efficiency.
With the support of 24×7 Direct, the client experienced smoother operations and enhanced service delivery, allowing them to maintain their position as a leading facilities management provider.
