If you are running a successful e-commerce business and spending the vast majority of your time dealing with customer service problems, you may not be able to focus on your business. Hiring a virtual assistant may be your ticket to provide great customer service and the key to your success as a business owner.
Why Should You Hire A Customer Service Virtual Assistant?
If you are getting 50 orders per day, you may receive double the number of inquiries about the products, feedback, cancellation of orders and other issues. To keep your customers happy and satisfied, you must answer all their queries. The best thing you can do is to hire virtual employee from a customer service virtual assistant who can take on the responsibility of providing great customer support.
Tasks Handled By A Customer Service Virtual Assistant:
Keeping your current and prospective customers happy is a time-consuming job. A virtual assistant with great customer service skills can perform live chat, email back and forth and handle inbound and outbound calls. No matter what ways are available to your customers to reach out to you, a virtual assistant can manage them all.
Guiding Your Customers:
New customers may have questions about the product or the purchasing process. Most of them do not wait for a long time before moving on to another company. A virtual assistant can provide quick answers and make sure that you are not losing any potential sale.
After placing an order, customers would like to know where their products are and when they will receive it. A virtual assistant can track down orders as soon as your customer requests the information.
Dealing With Returns And Refunds:
If your customer is unhappy with your product and wants to return it, you must deal with returns and refunds in a prompt and professional manner. The customer is already unhappy with the purchase, and the only thing you can do to keep him happy is to complete the return and refund process as quickly as possible. A virtual assistant will speed up the process and prevent the situation where the unhappy customer leaves a bad review or spreads negative feedback.
So, if you would like to keep your business operation successful, consider utilising virtual staffing services provided by 24×7 Direct. Thinking of hiring a virtual staff for your business? Give us a call on 03 9014 1414.