Real Estate

When we first started offering Virtual Staff to the Real Estate Industry our clients mainly used our service for the property management team. Our Property Managers would handle inbound calls and emails from tenants for any issues with their property. Once the issue was logged, our property managers would then communicate with the landlords, organise quotes, seek approvals from the landlords and coordinate with the tenants to have the issue fixed. They would also facilitate annual and monthly statements for landlords and chase up unpaid rent. But in the last few years we’ve realised that not just the property management team but also the Sales team has started using Virtual Staff. They use Virtual Staff to maintain a database for every property and interested buyers. Sales Agents capture of all visitors details at the time of “Open for Inspection”, then scan that paper and send it to their Virtual Staff. The team then data enters all details on a CRM which is then used for follow up.